Billing and Paying Policy

1. Accepted payment methods

1.1 Host Expert accepts payments through the following payment methods: cash, bank transfer, credit or debit card, Paypal virtual payments.

1.2 Making payments through a Paypal account requires our client to authorize our company to issue the invoice 10 days before the due date.

1.3 Making the first payment by bank transfer/OP requires our client to authorize our company to issue the invoice 10 days before the due date.

1.4 The customer may change whenever he wishes the payment method used and must take into account that the date on which the payment is deemed to be made is the date at which the amount reaches the supplier. This has implications for possible delivery times, suspensions, terminations, or late payment penalties.


2. Billing

2.1 All invoices are automatically issued when placing any new order or 10 days before the next due date for recurring services.

2.2 All invoices are issued in RON or EURO according to the legislation in force. The Customer may pay the bills by any accepted payment method, in EURO or RON, at the NBR exchange rate valid on the day when the pro forma invoice is issued.

2.3 All invoices issued to natural or legal persons in Romania are subject to VAT according to the Romanian legislation.

2.4 Intra-Community bills are issued according to Romanian and EU legislation.

2.5 Extra-Community bills are issued under applicable law.


3. Payment delays/Non-payment of services

3.1 In the case of non-executed payments for any reason, all services relating to unpaid client accounts are suspended for a period of 7 days, except in cases of force majeure prescribed by law.

3.2 Unpaid bills within 7 days of the suspension of any services entail immediate termination and without prior notice of individual customer services or infrastructure services as appropriate. Customer understands and agrees that he cannot hold Host Expert, any of his employees or partners responsible for any damages suffered as a result of partial or total loss of stored data resulting from termination of any service.

3.3 In the event that the reactivation of any services suspended within the 7-day preceding period entails additional expenses of Host Expert, the customer will be charged their advance value before the actual reactivation of the suspended services. Terminated services cannot be reactivated.

3.3 In case of payment delays, Host Expert will automatically apply a late payment fee within one day after the due date of 0.1% per day of the invoiced value. If the invoice payment is confirmed on the same day as the late payment fee, the invoice may be paid without the late fee. All pro forma invoices, which are confirmed on the next calendar day after the addition of the late payment fee, have to be paid at the full value (including the late fee). In the event that the invoice is not fully paid, including the late payment fee, the services will remain suspended until all the arrears are paid.


4. Cancellation of payments

4.1 The Customer will notify Host Expert if he wishes to cancel a recurring service in the month preceding the one in which it occurs. Following the request to cancel a recurring payment, Host Expert will disable the customer’s services as requested. The contract shall be deemed to be concluded provided if all the payment obligations are satisfied by the customer at the time of the cancellation request.

4.2 Only the following cancellation notifications will be considered: the email cancellation notification from the email address from which the order was made, the cancellation notice via the customer support ticket or the written notification with acknowledgment of receipt.


5. Minimum contract period

5.1 Notwithstanding the chosen billing interval, the minimum contract period for all collocation services, dedicated server and for all services where a management or support service is additionally purchased is six (6) months.

5.2 For all other services, the minimum contractual period is one (1) month.

5.3 Termination of the contract during the minimum contractual period shall entail the payment of 100% of the amount of the contractual minimum remaining not repaid in the form of damages in favor of the supplier within 45 days of the customer’s notice of termination or, in the absence of one, from the last due date of the last invoice remaining unpaid. For this purpose, the supplier will issue an invoice within 30 days of the customer’s notification or the last due date of the last invoice remaining unpaid with a payment term of 15 days.


6. Return policy (repayment)

6.1 Host Expert will only return the client funds on demand, excluding installation and/or software licenses if they cancel the initial payment within the first 7 days of the order, only if the client has not been administratively suspended. These clauses are specified in the Terms of Use and Acceptance Policy, the two documents together being part of the Contract unless it is signed. No refund is given in the event of Customer not complying with the Contract.

6.2 All payments related to domain registration, dedicated servers, collocation and / or software are non-refundable.

6.3 No refund is given after the initial period of 7 days after placing the order.

6.4 Requests for repayment shall be made only through the voucher system and shall be fully subject to the Supplier’s acceptance.

6.5 Requests for repayment shall be honored within a maximum period of 30 days after the Supplier has accepted the refund request.


7. Anti-fraud verification

7.1 Occasionally or if the situation so requires, Host Expert will suspend the customer’s account if it has reason to verify the correctness of the information provided by the customer. Suspended services will be reactivated only after the anti-fraud verification has been completed and only if there were no irregularities in the data provided by the customer.

7.2 Customer’s refusal to provide the requested information for the purpose of anti-fraud verification or the detection of irregularities in the data provided by the customer leads to the immediate and unannounced termination of all services and the customer’s account.

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